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Frequently Asked

Q: How can I view the status of my order?

A: Simply log in to your account and review your orders under the My Account menu.

Q: What are your shipping costs?

A: You can view an estimate of shipping costs by viewing your cart. Final shipping costs will be displayed on the Invoice you see before confirming your order.

Q: How quickly will you ship my order?

A: Look for the Availability heading in the Product Page. You'll find it directly below the product price near the top of the page along with information about condition and product options if relevant. 

Spare & service parts / components. Most of our parts and small components if shown as Available are dispatched from our warehouse the same or next working day by the method you select during checkout.

Custom Orders
All frames are custom built to order in 4 - 10 weeks.

All wheels are custom built to order and usually dispatch in one week to 10 days, but at busy times turnaround times may lengthen considerably. 

Q: Do your prices include import duties and taxes?

A: If you are located within the EU there are no additional import duties/taxes to pay. If you are located outside the EU then there may be additional local import duties and/or taxes you must pay upon import. To see if these apply to you and to estimate how much, please consult the customs regulations in your country.

A handy guide can also be found here, but please satisfy yourself that the answers you find are correct and accurate, as we will not accept liability for any information you find that may be inaccurate, out of date or otherwise incorrect.

Q: Where can I see your bikes in the metal? 

A: You can oggle our bikes, wheels and parts at The Speed Shop which is located near Ye Olde Stratford Upon Avon in the heart of England. Please get in touch with us first to make an appointment using the Book A Test request form which you can also find in the Contact menu.

Q: Can I try before I buy? 

A: Of course! We're located amidst some of the best ride country England has to offer and we'd love you to try our bikes. Just use the Book A Test contact form you'll find inside the Contact menu. Or sign up for our newsletter and be amongst the first to get details of our next Speed Test event.